A.C.E enquiry privacy notice

Version V005 · Effective 2026-10-05

Who handles your information

Nicholas Barnes, trading as A.C.E Tailored, is the controller. Contact hello@acetailored.co.uk, 01284 844141, or Unit A, 82 James Carter Road, Mildenhall, IP28 7DE.

Your enquiry

We collect your business name, contact name, email, answers about your business and its website needs, and an optional phone number and website address. Please do not provide client records, health information or other sensitive information.

Submitting an enquiry is voluntary and is not a statutory or contractual requirement. We need the required fields to review and respond to your request; if you do not provide them, the form cannot be submitted. Phone and website fields are optional.

We use this information to review your request and handle the requested next step. We also keep necessary source, route, questionnaire version, session and receipt information to operate the forms securely and prevent duplicate records. These uses rely on our legitimate interests in answering business enquiries and operating a reliable, secure service. You may object to processing based on legitimate interests.

A FREE complimentary concept is a sales preview, not a finished free website. Pilot interest does not confirm eligibility or reserve a place. Neither form creates an order, paid contract, payment or guaranteed acceptance. Material decisions remain human reviewed.

Optional measurement

Journey measurement is off by default and requires your consent. If you choose it, we record questionnaire journey events and allowlisted campaign/ad tags. Choosing or refusing measurement does not affect whether you can submit your enquiry. There is no Meta Pixel or Conversions API transmission in this intake release.

You can untick the measurement choice in the questionnaire to withdraw for that session. Withdrawal removes its optional events and campaign tags from the native form and Office records; retrying the original request does not restore them. Necessary enquiry and security records remain. You may also contact us to withdraw or exercise your rights.

Cookies and service providers

A necessary, secure session cookie keeps the questionnaire and retry connected to the correct route. It expires after up to two hours. Cookie expiry does not itself erase a submitted enquiry or a database record.

Cloudflare provides hosting, security and storage for this native intake and A.C.E Office. The initial automated intake does not dispatch your request to Make, Close, Perspective, Tally or Stripe, and does not enrol you in marketing. Any later additional use or recipient must be explained before it is enabled. Relevant providers may process data outside the UK; applicable provider agreements and UK transfer safeguards are recorded before that processing is enabled. Contact us for details of relevant safeguards. We do not claim UK-only processing.

Retention

We review unconverted enquiries 12 months after the last meaningful contact, then delete or minimise them unless a justified exception applies. Passive visits, tracking and automated acknowledgements do not restart that period. Abandoned unsubmitted sessions have a 30-day target; optional measurement and security logs each have a 90-day target. Backups under our control have a 35-day target. Provider-managed recovery copies and justified legal or security exceptions have their applicable controls; these targets are not a promise of immediate deletion from every backup. A later customer relationship has its own retention information.

Controlled backup expiry is processed asynchronously, so reaching the 35-day target does not mean every copy disappears at that instant. Backups are kept outside ordinary enquiry use. Before a restored copy can return to use, we check it against independently stored recovery records to prevent previously erased information or expired optional measurement from returning.

We keep minimal session and source identifiers needed to suppress erased-record retries and check recovery, without names, email addresses or enquiry answers in those recovery records. We review their continued need regularly and retain them while relevant backup, retry or recovery risks remain. A justified hold can suspend backup expiry; it is reviewed separately. Cloudflare-managed security, access and administrator records follow the relevant service and plan controls, which may differ from our 90-day target for logs under our control.

Your rights and complaints

Contact us about access, correction, erasure, restriction, objection or portability where applicable. You can withdraw consent without affecting earlier lawful processing. We may require proportionate identity verification.

Send data-protection complaints to hello@acetailored.co.uk or our postal address. We acknowledge them within 30 days, investigate and explain the outcome. Rights requests have their separate applicable timetable. You may also complain to the Information Commissioner’s Office.